Arrival Instructions

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Step 1

  1. Welcome to Cancun International Airport! We're happy to see you! If you've already booked your transportation with Cancun Shuttle, you're almost there!
  2. Upon landing at the airport, you'll first go through the Immigration process. Make sure you have your forms filled out as the agents will need to see them!
  3. Your next stop is the baggage carousel to collect your suitcases and you're almost done! Your last stop will be clearing Customs.
  4. Don't be concerned if the process seems slow. The Cancun Airport has many arrivals daily. Regardless of how long it takes, Cancun Shuttle will be waiting for you!
Our supervisors in the airport will monitor your flight to make sure your vehicle is ready at your arrival regardless of any issue with your flight time. This way you won't have to worry if your flight is early or late. We will know and we will be waiting to greet you.
Cancun Airport immigration and customs process

Step 2

Once you've cleared Customs simply follow the way out through the glass doors and exit the terminal!

Exit Cancun Airport terminal through glass doors

Step 3

  1. Now the most important part — look for one of our representatives! They will be in orange vests and will be carrying a Cancun Shuttle sign with our logo.
Cancun Shuttle representative in orange vest with sign

Using Cancun Shuttle to get to your hotel is easy, straightforward, and reliable. Our company has decades of service to our clients and we continue to set the bar for service, commitment, and efficiency in getting you to your hotel safely. We are here to serve you and all of our services are 100% guaranteed. If you have any questions, please don't hesitate to contact us at:

From the US & Canada TOLL FREE: 1-888-414-0017

From the rest of the world: +52 998 848 0335 (Main office Cancun)

Every day, 24 hours a day.

Or by email at contact@cancunshuttle.com